Privacy Policy – 92pkr Gaming Platform

This Privacy Policy ("Policy") describes how 92pkr ("92pkr," "the Platform," "we," "us," "our") collects, processes, stores, and protects the personal data of individuals ("Player," "User," "you") who register for and use the 92pkr online gaming platform at 92pkr.click.

92pkr is committed to handling your personal data with transparency and respect. We built this platform specifically for Pakistani players and we understand that trust — including trust with your personal information — is something that has to be earned and maintained. This Policy is our promise to you about exactly how we handle the data you share with us when you register, deposit, play, and interact with 92pkr.

By registering a 92pkr account you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside the Terms and Conditions, which govern your overall use of 92pkr. If you have any questions about this Policy before registering, contact our support team via live chat before proceeding.

92pkr collects only the personal data that is necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. The categories of personal data we collect are as follows:

Registration Data

When you create a 92pkr account, we collect your full legal name (as it appears on your CNIC), date of birth, Pakistani mobile number, and email address. This data is required to create and manage your account and cannot be omitted.

Identity Verification Data

As part of our Know Your Customer (KYC) process, 92pkr collects copies of identity documents including your Pakistani CNIC (front and back), a recent proof of address such as a utility bill or bank statement, and in some cases a selfie with your identity document for biometric comparison. This data is collected prior to your first withdrawal or when your account activity triggers a verification review.

Financial Data

92pkr collects details of payment methods used for deposits and withdrawals, including mobile wallet account numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and the last four digits of debit or credit cards used. We do not store full card numbers on our servers — card payments are processed by certified third-party payment gateways.

Gameplay and Transaction Data

92pkr records details of every game session, bet placed, game result, deposit, withdrawal, and bonus redemption associated with your account. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.

Technical and Device Data

We automatically collect certain technical data when you access 92pkr, including your IP address, device type, operating system, browser type and version, session timestamps, and pages or game titles accessed. This data is used for security, performance optimisation, and fraud prevention.

92pkr collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal request, contact support, or update your account settings.
• Automatically through platform use — technical data including your IP address, device information, and usage patterns are collected automatically each time you access 92pkr.
• Through payment processors — when you make a deposit or withdrawal, our payment processing partners share transaction confirmation data with 92pkr necessary to credit or debit your account.
• Through identity verification providers — when you complete KYC verification, our third-party identity verification partner processes and confirms your documents and shares the verification outcome with 92pkr.
• Through cookies and tracking technologies — 92pkr uses cookies and similar technologies on the platform to maintain session state, improve performance, and prevent fraud. See Section 7 for details.

92pkr uses your personal data only for the purposes described below. We do not use your data for any purpose not listed here without obtaining additional consent where required:

• Account management — to create, maintain, and operate your 92pkr account including processing login, managing your wallet balance, and providing access to games.
• Identity verification and fraud prevention — to verify your age and identity as required by our operating obligations, and to detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Payment processing — to process deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard.
• Responsible gaming compliance — to monitor gameplay patterns that may indicate problem gambling behaviour, enforce self-exclusion periods, and apply deposit limits set by the player.
• Customer support — to respond to your enquiries, investigate complaints, and resolve disputes related to your 92pkr account.
• Platform improvement — to analyse usage data in aggregate (not individual-level) to improve game performance, navigation, and the overall player experience at 92pkr.
• Marketing communications — to send you information about promotions, bonuses, and new features at 92pkr, but only if you have opted in. You can withdraw this consent at any time.
• Legal and regulatory compliance — to fulfil our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

92pkr processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the contract between you and 92pkr, including operating your account, processing payments, and providing access to games. Without this processing, 92pkr cannot provide its services to you.
• Legal obligation — processing required to comply with applicable laws including anti-money-laundering (AML) regulations, identity verification requirements, and responses to lawful authority requests.
• Legitimate interests — processing conducted for 92pkr's legitimate business interests including fraud prevention, platform security, and improving service quality, where these interests are not overridden by your privacy rights.
• Consent — processing conducted on the basis of your explicit consent, including marketing communications and certain optional analytics. You may withdraw consent for consent-based processing at any time without affecting the lawfulness of prior processing.

92pkr does not sell, rent, or share your personal data with any third party for their own commercial purposes. Your data is shared only in the following limited circumstances, and only to the minimum extent necessary for each purpose:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, and our banking and card processing partners receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers — our KYC provider receives your identity documents to conduct age and identity verification. Results are shared with 92pkr as a pass/fail outcome alongside extracted data fields.
• Fraud prevention services — 92pkr uses third-party fraud detection and risk management tools that receive technical data including device fingerprints and IP addresses to identify unusual account activity.
• Platform infrastructure providers — cloud hosting, database, and content delivery providers who host and support the 92pkr platform infrastructure operate under data processing agreements that restrict their use of your data to providing services to 92pkr only.
• Legal authorities — 92pkr will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, court order, or other lawful authority. We will notify affected players of such disclosures where we are legally permitted to do so.

92pkr uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device when you visit a website. 92pkr uses the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect your account. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, your preferred game lobby view, and other personalisation options to improve your 92pkr experience.
• Analytics cookies — collect anonymised data about how players use the 92pkr platform in aggregate, allowing us to identify performance bottlenecks and improve navigation. No individual player is identifiable from this data.
• Security and fraud prevention cookies — help 92pkr identify unusual login patterns, detect automated bots, and prevent account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using the 92pkr platform. Disabling other cookie categories may reduce functionality but will not affect your ability to play games or process transactions.

92pkr implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• TLS encryption in transit — all data transmitted between your device and the 92pkr platform is encrypted using Transport Layer Security (TLS 1.3).
• AES-256 encryption at rest — sensitive stored data including identity documents, payment details, and KYC records is encrypted at rest using AES-256.
• Access controls — access to player data within 92pkr is restricted to staff who require it to perform their job functions, enforced through role-based access control and multi-factor authentication for all administrative systems.
• Regular security audits — 92pkr conducts regular penetration tests and security audits of the platform and its data infrastructure.
• Incident response — 92pkr maintains a documented data breach response procedure. If a breach occurs that is likely to result in risk to your rights, we will notify affected players within 72 hours of becoming aware of the breach.

92pkr retains your personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as we are required to retain it by law. The general retention periods applied at 92pkr are as follows:

• Account and registration data — retained for the duration of your account and for five years after account closure, in accordance with standard financial record-keeping requirements.
• Identity verification (KYC) documents — retained for five years after account closure as required by anti-money-laundering regulations.
• Financial transaction records — deposits, withdrawals, and gameplay records retained for seven years after the relevant transaction in accordance with financial record-keeping obligations.
• Technical and device data — retained for 12 months from collection, after which it is anonymised or deleted.
• Support communications — retained for 24 months after the resolution of the relevant support interaction.
• Marketing data — retained until you withdraw your marketing consent. Upon withdrawal of consent, marketing data is removed from active marketing lists within five business days.

When retention periods expire, data is securely deleted or anonymised so it can no longer be associated with any individual player. You may request early deletion of your data — see Section 10 for your rights.

As a 92pkr player, you have the following rights over your personal data. To exercise any of these rights, contact 92pkr support via live chat or email at support@92pkr.click. We will respond to all data rights requests within 30 days:

92pkr is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted at registration and before any withdrawal is processed. If 92pkr discovers that personal data has been collected from a player under 18, that data will be immediately deleted, the account will be closed, and any associated transactions will be voided.

If you are a parent or guardian and believe your child has registered a 92pkr account, please contact our support team immediately. We will investigate and take appropriate action within 24 hours of a verified report of underage registration.

92pkr reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify you via the email address registered on your 92pkr account and through an in-platform notification visible upon your next login. The updated Policy will show the revised date at the top of this page.

We recommend reviewing this Privacy Policy periodically to stay informed about how 92pkr handles your data. If you disagree with any update to this Policy, you have the right to close your account and request deletion of your data in accordance with Section 10. Continuing to use 92pkr after the effective date of any update constitutes acceptance of the updated Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact 92pkr using the details below. All privacy enquiries are handled by our dedicated data team and receive a response within five business days:

• Email: support@92pkr.click (Subject line: "Privacy Enquiry")
• Live chat: Available 24/7 on the 92pkr platform — ask for the privacy team

If you are not satisfied with how 92pkr has handled your privacy enquiry or data rights request, you have the right to submit a formal complaint. Please contact support and request escalation to the complaints team. 92pkr aims to resolve all formal complaints within five business days. If your complaint is not resolved to your satisfaction through our internal process, you may seek independent redress through appropriate channels in your jurisdiction.